How to get this deal:
  1. Head to lovegcdeals.com and purchase a $100 prepaid card for just $50 (plus transaction fees).
  2. Once your card is active, select your ticket type and proceed to checkout.
  3. At checkout, redeem your $100 LOVE GC card. Once approved, you'll be prompted to pay any remaining balance using your nominated credit card.
I have questions, who do I contact?

If there is an issue with your LOVE GC card payment, please contact lovegc@experiencegoldcoast.com or phone Experience Gold Coast on 1300 010 342.

For questions relating to LOVE GC Deal bookings, please contact the participating business directly as processes may differ.

If there is an issue with your booking or paying the balance, please contact (07) 5606 0191.

What are the operating hours for customer support, and how can I reach you after hours?

Customer service operational hours will be between:

  • Monday 31st March: 9am - 7pm
  • Tuesday 1st April: 7am - 7pm
  • Wednesday 2nd April: 7am - 5pm

If you need assistance outside these hours, please email lovegc@experiencegoldcoast.com or call 1300 010 342, and we'll get back to you as soon as possible.

What are the terms and conditions?

The full terms and conditions can be found at experiencegoldcoast.com/love-gc-terms-and-conditions

Frequently Asked Questions

Payments & Security

How to pay, payment security & payment options

How can I pay for my booking?

You can make a payment online or over the phone. We accept Visa, Mastercard and Paypal.

Are my details secure?

Yes. Your details are secure and shopping with ClubConnect and our partners is secure! We use a high-level SSL certificate with Thawte encryption that hides your credit card number and PKN so that it cannot be read as the information travels over the Internet.

What is "TicketMates Australia" on my bank statement?

TicketMates Australia is our partner company and handles all of the online payments. The name "TicketMates Australia" may show on your bank statement for any ClubConnect transaction.

I have a coupon code for a discount, how do I use it?

Go you! That’s great. All you need to do is enter the coupon code online at checkout in the coupon code section.

My payment has been voided, what do I do now?

When a customers transaction fails, this means we had an issue confirming the booking with the tour supplier. Please note that your credit card has NOT been charged and the ‘Pending Transaction’ amount will disappear from your bank statement within 48hrs of the failed purchase.

If my payment has been voided, is my voucher still generated?

Unfortunately if your payment has been voided, it means we had an issue confirming the booking with the tour supplier. As a result, no voucher or booking confirmation is generated and we suggest not trying the request again as it may result in multiple transactions. Please note that your credit card has NOT been charged and the ‘Pending Transaction’ amount will disappear from your bank statement within 48hrs of the failed purchase.

Can you help us get our bank to fast track the payment?

We can do our best. We can send a ‘Fund Release’ template to your bank to request the release to be expedited.

I still want to book, how can I make that happen?

It’s best to contact our friendly team directly on info@clubconnect.com.au, and they can ensure your booking is made without any additional voided payments.

Why has my purchase been put into manual review?

Sometimes our system flags purchases based on items sold or the purchase amount. If your purchase has been put into manual review, you will be notified after you confirm your payment details. Rest assured, there is nothing to worry about and no further action is required on your part. Typically, the purchase will be manually reviewed and released within one business hour, however if you have any concerns please give our friendly team a call on 07 5606 0192.

Can't find what you're looking for?

Have you got a burning question that we’ve failed to answer in our Frequently Asked Questions page? Reach out to us directly at info@clubconnect.com.au.

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