How to get this deal:
  1. Head to lovegcdeals.com and purchase a $100 prepaid card for just $50 (plus transaction fees).
  2. Once your card is active, select your ticket type and proceed to checkout.
  3. At checkout, redeem your $100 LOVE GC card. Once approved, you'll be prompted to pay any remaining balance using your nominated credit card.
I have questions, who do I contact?

If there is an issue with your LOVE GC card payment, please contact lovegc@experiencegoldcoast.com or phone Experience Gold Coast on 1300 010 342.

For questions relating to LOVE GC Deal bookings, please contact the participating business directly as processes may differ.

If there is an issue with your booking or paying the balance, please contact (07) 5606 0191.

What are the operating hours for customer support, and how can I reach you after hours?

Customer service operational hours will be between:

  • Monday 31st March: 9am - 7pm
  • Tuesday 1st April: 7am - 7pm
  • Wednesday 2nd April: 7am - 5pm

If you need assistance outside these hours, please email lovegc@experiencegoldcoast.com or call 1300 010 342, and we'll get back to you as soon as possible.

What are the terms and conditions?

The full terms and conditions can be found at experiencegoldcoast.com/love-gc-terms-and-conditions

Frequently Asked Questions

Booking Process

How to Book, Confirmation Process, Voucher Queries, & More

What happens after I book?

Once your payment is approved, you will receive a personalised ClubConnect (or partner branded) print-at-home voucher for each tour, attraction, activity or service booked. This voucher will also be emailed to you as a confirmation of your booking. Please contact us if you have any difficulties in opening your email attachment.

Should I reconfirm my tour?

For all tour products that require a booking date, it is essential that you reconfirm 48 hours prior to booking date directly with the tour operator (product supplier). Their details will be on your voucher under Tour Operator (Supplier) Details.

If I need additional tour information, where can I find it?

The tour operator's contact details are located in the middle of the tour voucher (or under Supplier Details). Please contact the tour operator directly, or feel free to contact one of our representatives at info@clubconnect.com.au if you still require assistance.

Where do I present the voucher?

You must provide the original, authentic ClubConnect or partner voucher to the appropriate service provider in order to redeem your tour, activity or attraction ticket. Your reservation cannot be honoured or redeemed without presenting a valid ClubConnect voucher.

Please note that some operators accept mobile vouchers, if this is true, you will see a 'Mobile Voucher Accepted' icon on the product page. For security purposes, when redeeming your ClubConnect voucher, you must present a valid Photo ID and the ClubConnect voucher. This is for identification purposes and helps us to prevent fraud.

Can't find what you're looking for?

Have you got a burning question that we’ve failed to answer in our Frequently Asked Questions page? Reach out to us directly at info@clubconnect.com.au.

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