How to get this deal:
  1. Head to lovegcdeals.com and purchase a $100 prepaid card for just $50 (plus transaction fees).
  2. Once your card is active, select your ticket type and proceed to checkout.
  3. At checkout, redeem your $100 LOVE GC card. Once approved, you'll be prompted to pay any remaining balance using your nominated credit card.
I have questions, who do I contact?

If there is an issue with your LOVE GC card payment, please contact lovegc@experiencegoldcoast.com or phone Experience Gold Coast on 1300 010 342.

For questions relating to LOVE GC Deal bookings, please contact the participating business directly as processes may differ.

If there is an issue with your booking or paying the balance, please contact (07) 5606 0191.

What are the operating hours for customer support, and how can I reach you after hours?

Customer service operational hours will be between:

  • Monday 31st March: 9am - 7pm
  • Tuesday 1st April: 7am - 7pm
  • Wednesday 2nd April: 7am - 5pm

If you need assistance outside these hours, please email lovegc@experiencegoldcoast.com or call 1300 010 342, and we'll get back to you as soon as possible.

What are the terms and conditions?

The full terms and conditions can be found at experiencegoldcoast.com/love-gc-terms-and-conditions

Cancellation Guarantee

How Can We Help?

We're determined to lend a helping hand

ClubConnect understands the annoyance of losing bookings and money due to unforeseen circumstances

By letting the ClubConnect reservations team know about your circumstances and inability to attend your experience, we'll endeavour to provide a full refund. The majority of refunds will be debited back into your account within 24 to 48 hours, however, this will depend on your individual bank.

Illness

Come down with an illness? Grab the phone when you grab the tissues and we'll help you back on the road to recovering your money.

Cancelled Flight

Stranded in the airport? Don't add the stress by losing your money on pre-paid experiences, let us help ease the load.

Extreme Weather

Weather got you down? We'll pick up your spirits with a refund or reschedule.

Bereavement

In the case of a lossed love one, call the ClubConnect team to help sort out your claim.

Terms & Conditions

General

Please note: this is not travel insurance

  • If your booking is within the next 48 hours, please notify us as soon as possible on (07) 5606 0192 to discuss your request. Alternatively you may Email us and can expect to receive a response within 48 hours.

  • Notifications to be made during business hours; 8.30am to 5pm AEST

  • The Cancellation Guarantee does not cover change of mind or products that cannot be booked for a certain date, such as theme park tickets (often referred to as "non-bookable products").

  • All claims and decisions are at the discretion of ClubConnect

  • Excludes experiences in New Zealand

Illness

  • In case of sickness, a medical certificate will be required

Cancelled Flights

  • In case of flight cancellations appropriate documentation will be required

Extreme Weather

  • In case of extreme weather, the operator will initiate this cancellation

  • If you are unable to arrive at the destination due to extreme weather you'll need to notify ClubConnect

  • If the tour is running or attraction is open, a refund will not be given

Bereavement

  • Bereavement claims will be at the discretion of ClubConnect

How To Make A Claim

It's simple, just get in contact with us during business hours to discuss your claim options. See our Terms & Conditions for more information.

Email us